تبیین نقش دلبستگی به برند در ایجاد تعهد و وفاداری مشتریان: مورد مطالعه هنر- صنعت فرش دستباف ایران

In marketing literature, a new marketing concept called “brand attachment” that attachment strongly impacts on consumer behaviors. Emotional attachment binds the employee to the Brand when the affective bond is especially strong, ensuring repurchase. The aim of this study was examining the effect of brand awareness, emotional experiences and User-derived benefits on bran loyality and brand commitment whit considering mediator variable of brand attachment. Statistical community of this research was customers of Carpet, in the Mazandaran of Iran, that a sample of 520 people who had been chosen by cluster sampling, were examined. This study is applicational, and in case of collecting required information, it uses library and survey methods, utilizing questionnaire. The method of sampling is simple random method. To analyze data, SPSS and AMOS software were applied. Research findings show direct effect of brand awareness, User-derived benefits and Emotional experiences on the brand attachment; also positive direct effect of brand attachment on brand commitment is confirmed. Although the direct effect of brand attachment on brand loyalty is not confirmed; but brand attachment have a positive effect on brand loyalty by the Mediator variable of brand commitment.